Support Desk
Welcome
Login
Sign up
Home
Solutions
Forums
Enter your search term here...
Search
New support ticket
Check ticket status
(508) 356-4100
Solution home
Internal KB
FreshDesk
Create Custom Rule for Auto-assigning Tickets to Groups
First, create a new Business Hours entry for the Group to be auto-assigned tickets to – this will set a specific time window for the auto-assign rule to be ...
Fri, Jul 18, 2025 at 11:27 AM